When will a certificate holder be notified of a complaint?

A certificate holder will be notified of a complaint within 15 days of the agency receiving the complaint. This timeframe is established to ensure that the certificate holder has ample time to respond and address any issues raised against them. The 15-day window is designed to balance the need for timely notification while allowing a reasonable period for investigation and preparation for the certificate holder.

In the context of regulatory practices, this duration helps maintain transparency and fairness in the complaint resolution process, ensuring that the rights of the certificate holder are respected.